Roost masterpiece created by Hayden Zablotny

Post offices are advising online customers to expect delivery delays due to increased volumes of mail 

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Shipping Methods

CANADA

• Standard Letter Mail (Sticker orders only) (Approximately 1-8 Business Days)
• Canada Post Expedited Parcel (Approximately 1-8 Business Days)
• Canada Post Xpresspost (Approximately 1-4 Business Days)
• Canada Post Priority (Approximately 1-4 Business Days) 

UNITED STATES

• Standard Letter Mail (Sticker orders only) (Approximately 5-12 Business Days)
• Canada Post Small Packet USA Air (Approximately 5-12 Business Days) *
• Canada Post Tracked Packet USA (Approximately 4-10 Business Days)
• Canada Post Expedited Parcel USA (Approximately 4-10 Business Days)
• Canada Post Xpresspost USA (Approximately 2-5 Business Days)

INTERNATIONAL

• Standard Letter Mail (Sticker orders only) (Approximately 6-14 Business Days)
• Canada Post Small Packet International Air (Approximately 6-14 Business Days) 
• Canada Post Tracked Packet International (Approximately 6-14 Business Days)
• Canada Post Xpresspost International (Approximately 4-11 Business Days)

*Untracked shipping 

Untracked shipments to Europe & Australia and other overseas locations often take longer than Canada Post's estimated ship times.

Ship time estimates do not include fulfilment. Orders will be fulfilled and shipped within 1-2 days of ordering. *Orders placed between Friday - Sunday will be shipped the following Monday. 

Customs & Duty:

INTERNATIONAL CUSTOMERS PLEASE NOTE:

Shop App Tracking

The Shop app is only compatible with tracked orders. If you ordered via untracked shipping, the Shop app will provide the message that your order is being prepared to be shipped out, with no further details. Once an untracked order is sent out, we cannot tell you the status of your package.

RETURN POLICY

We’ve got you covered! If you aren’t totally stoked with your order we will be happy to take it back within 10 days of you receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers are responsible for paying for shipping on the return.

Once we receive the return and verify the condition of the product(s) we will send you an email to notify you that we have received your returned item. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Non-returnable items:

• Gift cards
• Hats
• Socks
• Items that were sold at a discount

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@ifht.tv.

Please send returns to: 

Mahalo My Dude

PO BOX 547

Qualicum Beach Stn Main

BC, Canada, V9K 1T1

Special Notes: 

• The shipping amount on the original order is non-refundable.
• If you are going to be returning an order over $75, we suggest using a trackable shipping service. We cannot guarantee we will receive your return.

Exchanges:

We cannot do exchanges, however we are happy to do returns. Refer above for the return process. 

If you would like to exchange due to damaged product, please contact us with a description and photo of the damage and we will do our best to make it right!