Custom Video from Matt & Jason (DIGITAL DOWNLOAD)
Have a Mahalo My Dude fan in your life that would appreciate a custom video from Matt and Jason? Go to https://www.cameo.com/mahalomydude to purchase a Cameo.
Pick from various messages like birthday wishes, pep talks, roasts, advice, congrats, apologies, questions, get well soon, or biking and filmmaking tips.
24hr turnaround time on business days
*Do not purchase on mahalomydude.com, click this link*
Post offices are advising online customers to expect delivery delays due to increased volumes of mail
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Shipping Methods
CANADA
- Standard Letter Mail (Sticker orders only) (Approximately 1-8 Business Days)
- Canada Post Expedited Parcel (Approximately 1-8 Business Days)
- Canada Post Xpresspost (Approximately 1-4 Business Days)
- Canada Post Priority (Approximately 1-4 Business Days)
UNITED STATES
- Standard Letter Mail (Sticker orders only) (Approximately 5-12 Business Days)
- Canada Post Small Packet USA Air (Approximately 5-12 Business Days) *
- Canada Post Tracked Packet USA (Approximately 4-10 Business Days)
- Canada Post Expedited Parcel USA (Approximately 4-10 Business Days)
- Canada Post Xpresspost USA (Approximately 2-5 Business Days)
INTERNATIONAL
- Standard Letter Mail (Sticker orders only) (Approximately 6-14 Business Days)
- Canada Post Small Packet International Air (Approximately 6-14 Business Days)
- Canada Post Tracked Packet International (Approximately 6-14 Business Days)
- Canada Post Xpresspost International (Approximately 4-11 Business Days)
*Untracked shipping
Untracked shipments to Europe & Australia and other overseas locations often take longer than Canada Post's estimated ship times.
Ship time estimates do not include fulfilment. Orders will be fulfilled and shipped within 1-2 days of ordering. *Orders placed between Friday - Sunday will be shipped the following Monday.
Customs & Duty:
INTERNATIONAL CUSTOMERS PLEASE NOTE:
Shop App Tracking
The Shop app is only compatible with tracked orders. If you ordered via untracked shipping, the Shop app will provide the message that your order is being prepared to be shipped out, with no further details. Once an untracked order is sent out, we cannot tell you the status of your package.
RETURN POLICY
Once we receive the return and verify the condition of the product(s) we will send you an email to notify you that we have received your returned item. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Non-returnable items:
- Gift cards
- Hats
- Socks
- Items that were sold at a discount
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@ifht.tv.
Please send returns to:
IFHT Films
PO BOX 27362 RPO Garden City
Richmond, BC, Canada
V6Y 0E9
Special Notes:
- The shipping amount on the original order is non-refundable.
- If you are going to be returning an order over $75, we suggest using a trackable shipping service. We cannot guarantee we will receive your return.
Exchanges:
We cannot do exchanges, however we are happy to do returns. Refer above for the return process.
If you would like to exchange due to damaged product, please contact us with a description and photo of the damage and we will do our best to make it right!
