Refund policy
We’ve got you covered! If you aren’t totally stoked with your order we will be happy to take it back within 10 days of you receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers are responsible for paying for shipping on the return.
Once we receive the return and verify the condition of the product(s) we will send you an email to notify you that we have received your returned item. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
NON-RETURNABLE ITEMS:
- Gift cards
- Hats
- Socks
- Items that were sold at a discount
PLEASE SEND RETURNS TO:
IFHT Films
PO BOX 27362 RPO Garden City
Richmond, BC, Canada
V6Y 0E9
SPECIAL NOTES:
- The shipping amount on the original order is non-refundable.
- If you are going to be returning an order over $75, we suggest using a trackable shipping service. We cannot guarantee we will receive your return.
- *RETURNS FOR FREE SHIPPING ORDERS: Please note, if you are returning an item that was originally shipped out with free shipping, the cost of the shipping will be subtracted from your item’s refund.
EXCHANGES:
We cannot do exchanges, however we are happy to do returns. It is the customer's responsibility to pay for shipping to return the item. Once we receive the return item and verify it is eligible for a refund, we will refund the price of the item. You may purchase the replacement item at any time.
If you would like to exchange due to damaged product, please contact us with a description and photo of the damage and we will do our best to make it right!
LATE OR MISSING REFUNDS (If applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shop@ifht.tv.
